Woodburn, D. y McDonald, M. (2013). El management de las cuentas clave. Argentina: Granica.
Capítulo: Transición a la KAM

Burnett, K. (2001). The Handbook of Key Customer Relationship Management. Londres: Pearson.
Capítulo: How much do you really know about negotiating with key customers?

Quast, L. (2012). Overcome The 5 Main Reasons People Resist Change. Recuperado de http://www.forbes.com/sites/lisaquast/2012/11/26/overcome-the-5-main-reasons-people-resist-change/