Woodburn, D. y McDonald, M. (2013). El management de las cuentas clave. Argentina: Granica.
Capítulo: Etapas de la relación

Mortensen, M. (2012). Inter-organizational supplier development: the case of customer attractiveness and strategic fit. Supply Chain Management.
Recuperado de http://0-search.proquest.com.millenium.itesm.mx/abiglobal/
docview/927125796/A860ABA1C32A4FF3PQ/3?accountid=11643

Sengupta, S., Krapfel, R. y Pusateri, M. (1997). Switching costs in key account relationships. The Journal of Personal Selling & Sales Management.
Recuperado de http://0-search.proquest.com.millenium.itesm.mx/abiglobal/ docview/216748034/D04D7F87E24B47E4PQ/39?accountid=11643