Ballou, R. H. (2004). Business logistics/Supply chain management: planning, organizing, and controlling the supply chain (5th ed.). USA: Pearson Prentice Hall.
Artículos recomendados de Biblioteca digital:
Casadesus-Masanell, R. & Ricart, J. E. (2011). How to design a winning business model. Harvard Business Review, 89(1/2), 100-107.
Johnson, M. W., Christensen, C. M. & Kagermann, H. (2008). Reinventing your business model. Harvard Business Review, 86(12), 50-59.
Carlzon, J. (1987). Moments of Truth. USA: Ballinger Publishing Company.
Carlzon, J. (2006) What Business Leaders Can Learn From "Moments of Truth": An Interview With Former SAS CEO Jan Carlzon. Recuperado de http://customerthink.com/jan_carlzon_moments_of_truth/.
Osterwalder, A. and Pigneur, Y. (2010). Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers. USA: John Wiley and Sons.
Un sitio que debes de revisar es el de: http://www.businessmodelgeneration.com/ es el oficial del libro de Osterwalder y Pigneur y contiene mucha información, formato, videos, ejemplos y capítulos muestra del libro.