Salanova, M., Agut, S. y Peiró, J. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90, 1217-1227. Recuperado de https://www.researchgate.net/publication/7453311_Linking_Organizational_Resources_and_Work_Engagement_to_Employee_Performance_and_Customer_Loyalty_The_Mediation_of_Service_Climate

Judge, T., Thoresen, C., Bono, J., y Patton, G. (2001). The job satisfaction-job performance relationship: a qualitative and quantitative review. Psychological Bulletin, 127,376-407. Recuperado de http://panglossinc.com/JS-JP%20published.pdf