Salanova, M., Agut, S. y Peiró, J. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90, 1217-1227. Recuperado de https://pdfs.semanticscholar.org/e7fc/59d2fbe95563b1741ed5c305c5df80b150b7.pdf

Judge, T., Thoresen, C., Bono, J., y Patton, G. (2001). The job satisfaction-job performance relationship: a qualitative and quantitative review. Psychological Bulletin, 127,376-407. Recuperado de http://panglossinc.com/JS-JP%20published.pdf